Help centre

How can we help?

Search the answers below, or contact our team.

JoiningWho can join?
Traders whose account is with one of our partner brokers, opened through our network. We can help you open an eligible account.
JoiningIs there a fee?
No membership fee and no share of your profits. Normal broker trading costs apply.
JoiningHow do I open or fund a broker account?
Your support contact will walk you through registration, verification and the deposit steps on the broker's own site. Never send money to us.
ConnectingMy account says "not in our network"
The account isn't registered under our partner network. Contact your support contact so they can check how it was opened.
ConnectingMy account says "Connecting" for a long time
The first read-only login can take a while. If it fails you'll see the reason, for example a wrong server name or investor password.
ConnectingHow does sign-in work?
You sign in with Telegram. Telegram confirms who you are and our server verifies that confirmation before your profile opens.
ConnectingWhy isn't my latest trade showing?
Accounts sync on a schedule, not in real time. "Last synced" in the top bar shows when your data was last updated.
CompetitionsWhat counts in the competition?
Percentage return from eligible instruments, currently Gold (XAUUSD). Results from other instruments are treated like deposits and withdrawals: they don't move your score.
CompetitionsHow are prizes paid?
Each competition publishes its prizes and delivery before it starts. Only those published terms apply.
PrivacyWhat do other members see?
Your display name, rank and percentages. On the members-only Activity board, your total lots opened in the month. Never individual trade sizes, balances, money results or account numbers.
PrivacyHow do I leave?
Disconnect your account in Accounts (the investor password is deleted immediately) and ask your support contact to delete your profile.